Health Insurance Cash Advance: Edelweiss General Insurance today (June 13) announced the launch of an “Out-of-Network Cash Advance” feature to assist customers with monetary support at any hospital that is not part of the EGI network.
As a general rule, insured persons must pay out of pocket for treatment in out-of-network hospitals. However, the insurer said in a statement that the new cash advance facility will provide up to 10,000 rupees to clients to cover admission fees or other expenses while in hospital. The advance will be adjusted at the time of the claim.
The insurance company further stated that the launch of this service was based on the insights gained from qualitative research conducted by EGI in 4 cities of Mumbai, Delhi, Bengaluru and Kolkata.
Research has been undertaken for a better understanding of clients’ pain points during medical emergencies. The results revealed that customers are demanding real cashless benefits, not just refunds, the company said in the release.
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Commenting on the launch of the new facility, Shanai Ghosh, Executive Director and CEO of Edelweiss General Insurance (EGI), said: “Based on our extensive research, we have observed that in the event of an emergency, customers s expect their insurance provider to provide support when and where they need it. With the aim of providing innovative solutions to our customers, we launched our instant cashless service in March 2022. In line with our vision to make insurance simple, user-friendly and transparent, we try to take a step forward through our Out-of-Network Cash Advance. »
Steps for Out-of-Network Cash Advance
Be admitted to the nearest available hospital
Intimate EGI Customer Service Team on Toll Free 180012000 select option 2 and share full medical details of the case
EGI’s claims team immediately springs into action and connects with the hospital
Depending on the case and the terms of the policy, EGI will endeavor to provide a cash advance facility for eligible claims.